Frequently Asked Questions
Everything you need to know about our luxury plush collections.
What materials are used in your designer soft toys?
We use only premium, hypoallergenic fabrics including organic cotton, faux mohair, and high-grade silk blends to ensure a luxury feel and long-lasting durability.
How should I clean and maintain my plush item?
To preserve the delicate fibers and designer finish, we recommend spot cleaning with a damp cloth or professional dry cleaning. Avoid machine washing to maintain the toy's shape.
Do you offer international shipping?
Yes, we ship our designer collections worldwide via premium couriers. Shipping times vary by location but typically range from 5 to 10 business days.
What is your return policy for limited edition pieces?
We accept returns within 30 days of delivery, provided the item is in its original packaging with all designer tags intact and shows no signs of use.
Are your soft toys safe for newborns?
While our toys are designed as high-fashion collectibles, they meet rigorous safety standards. However, we recommend checking the specific age rating on each product page before purchase.
Can I request custom embroidery or personalization?
Select items in our collection offer bespoke embroidery services. Please check the 'Personalize' option on the product page or contact our concierge team for special requests.